Clinical Governance (incl. Safeguarding)

The Community Pharmacy England website details the clinical governance requirements of the Community Pharmacy Contractual Framework (CPCF). Safeguarding is also an integral part of the CPCF, as well as a requirement for most pharmacy services, so has been included here as well.


Business continuity & emergency planning

Chaperone policy

Clinical governance lead

Complaints procedures


CPPQ (patient satisfaction survey)

Patient safety incident reporting

Practice leaflet requirements

Raising concerns (Whistle-blowing)

Safeguarding – Who to Contact to Report Abuse and to Seek Advice


Patient Safety in West Yorkshire

Information on patient safety can be found on our Medicines Safety page here:


Safeguarding – Who to Contact to Report Abuse and to Seek Advice

Contact details and guidance for reporting child or vulnerable adult abuse in your local area can be found on the following link:

This app includes links to advice and guidance on:

  • Raising concerns
  • The context of NHS safeguarding
  • Types of abuse, exploitation and neglect (including Prevent, Mental Capacity Act, FGM)
  • Multiagency safeguarding arrangements
  • Safeguarding commissioning assurance in the NHS
  • Contacts


NHS England Safeguarding App

The NHS England Safeguarding App can be accessed via Apple iOS, Google Play or it can be downloaded by visiting your device’s appropriate app store and searching for ‘NHS Safeguarding’.


West Yorkshire Safeguarding Policies & Procedures

The West Yorkshire Safeguarding Policies and Procedures for Adults and Children can be found below.

For Adults –

For Children –


What to Do if you’re Worried a Child is Being Abused – Advice for Practitioners

Please click on the link below to access the Departmental advice to help practitioners identify the signs of child abuse and neglect and understand what action to take:–2

This advice is for anyone who comes into contact with children and families while working.

If you need to report abuse please follow the local safeguarding procedure below for guidance on who to contact and how to make referrals.



Last Updated: 28th March 2024