Clinical Governance (incl. Safeguarding)

The PSNC website includes comprehensive details on the clinical governance requirements of the community pharmacy contractual framework (CPCF) and covers:


Business continuity & emergency planning

CPPQ (patient satisfaction survey)

Complaints procedures

Practice leaflet requirements

Patient safety incident reporting

Raising concerns (Whistle-blowing)

Chaperone policy

Clinical governance lead



Patient Safety in West Yorkshire

Information on patient safety can be found on our Medicines Safety page here:


Safeguarding – Who to Contact to Report Abuse and to Seek Advice

Contact details and guidance for reporting child or vulnerable adult abuse in your local area can be found on the following link:

This app includes links to advice and guidance on:

  • Raising concerns
  • The context of NHS safeguarding
  • Types of abuse, exploitation and neglect (including Prevent, Mental Capacity Act, FGM)
  • Multiagency safeguarding arrangements
  • Safeguarding commissioning assurance in the NHS
  • Contacts


West Yorkshire Safeguarding Policies & Procedures

The West Yorkshire Safeguarding Policies and Procedures for Adults and Children can be found below.


What to Do if you’re Worried a Child is Being Abused – Advice for Practitioners

Please click on the link below to access the Departmental advice to help practitioners identify the signs of child abuse and neglect and understand what action to take:-–2

This advice is for anyone who comes into contact with children and families while working.

If you need to report abuse please follow the local safeguarding procedures below for guidance on who to contact and how to make referrals.


Bradford – Safeguarding Links & Information


Calderdale – Safeguarding Links & Information


Kirklees – Safeguarding Links & Information


Leeds – Safeguarding Links & Information


Wakefield – Safeguarding Links & Information



Last Updated: 24th January 2022