NHS England & NHS Improvement – Contacts

NHS England & NHS Improvement – North East and Yorkshire 

If you need to contact the NHSE&I Regional Team you should email:

england.wyat-phes@nhs.net

Your email will be passed to the relevant member of the team, based on your query.

 

The local team is located here:

Primary Care Commissioning

North East and Yorkshire

NHS England and NHS Improvement

6E05 Quarry House

Quarry Hill

Leeds

LS2 7UE

 

Click on the links below to go to the relevant information: 

Annual Complaints Reports

Controlled Drugs

Disclosure and Barring Service (DBS) Checks

Dispensing Specials – Certificates of Conformity

General NHS Customer & Patient Complaints

Market Entry

Patient Returned Waste Medicines Collection

Payment and Non-Payment Enquiries

Place-based (CCG) Medicines Optimisation Contacts

Pre-Registration Training Grants

Reporting (non-CD) Incidents

Safeguarding

Stationery Orders

Unplanned Closures / Unplanned Temporary Suspension of Services

West Yorkshire and Harrogate Health and Care Partnership (ICS)

 

Unplanned Closures / Unplanned Temporary Suspension of Services

There may be occasions when a contractor is unable to open its premises for a reason that is beyond its control.  This includes:

  • Severe weather
  • Flooding of premises
  • Lack of electricity
  • Premises have been broken into
  • Pharmacist has not arrived

Any unplanned / temporary closures should be reported as soon as possible to england.wyat-phes@nhs.net using the Annex 14 form which can be found here: https://www.england.nhs.uk/publication/pharmacy-manual-chapter-36-annexes/. The pharmacy will need to report information on the closure including the reason and detail of the arrangements that have been made for patients.

Pharmacies will also need to:

  • update DoS profile to reflect that the pharmacy is having to close https://dos-profile.service.nhs.uk/#/index.
  • update your NHS Choices entry.
  • liaise with your nearby pharmacies to check who is remaining open and place a sign on the closed door for patients.

If the closure is for part of a day, please remember to inform the NHSE&I team when the pharmacy has reopened. 

Please remember to display a notice to customers to inform them of the situation and the nearest pharmacies. 

The pharmacy should take whatever action it can in the circumstances to mitigate any inconvenience to its patients and other users of the pharmacy and make every effort to inform local interested parties of the details of the temporary suspension.

Clients receiving pharmacy services for supervised consumption / daily CD collection can be left especially vulnerable when a pharmacy is unable to open at short notice. Pharmacies providing these services should give careful consideration as to how this patient group can be supported should the pharmacy be unable to open. Please make sure you have notified local commissioners and providers supporting you to provide this sort of service, so they are also aware.

Although aimed at a closure due to COVID-19 this PSNC briefing may assist pharmacies that have to close at short notice in undertaking the necessary actions: https://psnc.org.uk/wp-content/uploads/2020/03/PSNC-Briefing-019.20-Emergency-closure-checklist-for-community-pharmacy.pdf.

 

Annual Complaints Reports

The Annual Complaints Return is required under Pharmacy contractual framework and should be completed annually and sent as soon as possible after 31st March to england.wyat-phes@nhs.net.

 

Pre-Registration Training Grants

PSNC information on pre-registration training grants, which also includes a Pre-reg funding application form, can be accessed here.

Please send all pre-registration claim forms to the West Yorkshire Primary Care Pharmacy Team using the contact details above.  To ensure timely processing of the claim please ensure that the form is fully completed.

Contractors are not required to submit the GPhC confirmation letter with the claim, but if the GPhC letter is available it would be helpful to submit this alongside the claim form.

 

Patient Returned Waste Medicines Collection

NHSE&I has reviewed the management provisions for clinical waste contracts nationally. Following a successful procurement process led by our national team we have appointed Anenta Ltd as the new managing agent for waste contracts in the West Yorkshire area.

Anenta will be your single point of contact for pharmaceutical waste issues. Anenta operate an online system that will allow you to interact with them to make service requests, advise of deficiencies in the service or to simply seek advice in a fully auditable manner. The system will also hold compliance documentation on your behalf and any other relevant communication, service level requirements and FAQ’s to assist you.

For urgent collections or additional stock please contact Anenta:

Tel: 03301 222 143

Email: support@anenta.com or open a service ticket within your online account at www.vector.anenta.com

 

See our Disposal of Unwanted Medicines page for further West Yorkshire details here or the PSNC website for national / contractual information here.

Controlled Drugs 

See our Controlled Drugs page for information relating to controlled drugs matters.

 

Reporting (non-CD) Incidents

Please remember that it is a requirement of the NHS contractual framework that you report through the National Reporting and Learning System (NRLS) web portal at NRLS Reporting.

 

General NHS Customer & Patient Complaints 

Complaints should be raised directly with the pharmacy as they will have a complaints process.  Alternatively the NHS complaints process is available here: https://www.nhs.uk/using-the-nhs/about-the-nhs/how-to-complain-to-the-nhs/.

 

Disclosure and Barring Service (DBS) Checks

With regards to DBS, please note that NHS England do NOT arrange or pay for checks. Please see this message from the Clinical Advisor for the North: For pharmacy staff requiring the new DBS check, there are numerous on-line agencies that can produce them and we recommend that people then within 14 days sign up to the DBS update service:  https://www.gov.uk/dbs-update-service. This will effectively keep the data up to date for a small annual fee. The link to the DBS site for further information is as follows:  https://www.gov.uk/disclosure-barring-service-check/overview.

 

Dispensing Special – Certificates of Conformity

Until notified otherwise, do NOT send to NHS England. Please keep safe in the pharmacy AND make available for pharmacy visits or until a request is received from NHS England. Please can you keep these for 5 years.

 

Stationery Orders

NHSE&I supplies, including NHSE&I stationery, pre-printed forms, needles and syringes, should be ordered through PCSE Online.

 

Market Entry

For information on market entry go to: https://pcse.england.nhs.uk/services/market-entry and follow the instructions. Information on this website includes:

  • Policy for determining applications
  • Application Forms
  • Procedures for current needs; future needs; improvements or better access; future improvements or better access; unforeseen benefits; no significant change relocations; distance selling pharmacies; change of ownership; change of ownership combined with no significant change relocation; temporary listings arising from suspension; right of return; temporary applications during a declared emergency; temporary arrangements because of circumstances beyond the control of the contractor; provision of directed services
  • Market entry flowcharts
  • Template notice of commencement

Queries around market entry should be send by e-mail to: PCSE.marketentry@nhs.net

 

Payment and Non-Payment Enquiries etc

Please contact the NHSBSA regarding prescription enquiries.

Contact the appropriate commissioner (e.g. CCG / WYAT / Local Authority) regarding any issues with locally commissioned services.

Please note there is currently no contractual process for refunding or correcting non- payments or under payments for nationally commissioned services that are as a consequence of errors made by the pharmacy (e.g. incorrect staff hours declaration) however, overpayments will be recovered so please take care when completing the FP34C (see Monthly Payments : PSNC main site for more information).

 

Place-based (CCG) Medicines Optimisation Contacts

The email addresses below are for the Medicines Optimisation (MO) team for each area.  Pharmacy teams may wish to contact the MO team to escalate where prescribing concerns (eg prescribing of a split tablet where a licensed product is available, prescribing of a branded generic medicine that is no longer available) cannot be resolved between pharmacy and prescriber locally.

 

Safeguarding

The link to a safeguarding app is here: http://www.myguideapps.com/nhs_safeguarding/default/

This resource provides links to all safeguarding guidance, pathways and boards and will have up to date contact information for all areas.

See additional WY Safeguarding information in our Clinical Governance section here.

 

West Yorkshire and Harrogate Health and Care Partnership (ICS)

The West Yorkshire and Harrogate ICS is called the West Yorkshire and Harrogate Health and Care Partnership. The ICS website includes information about the ICS including plans and priority areas.

More details on ICS and STPs can be found on the PSNC website: http://psnc.org.uk/the-healthcare-landscape/sustainability-and-transformation-plans/.

 

 

Last Updated: 25th January 2022