Mental Health and Wellbeing Hub

The West Yorkshire and Harrogate Health and Care Partnership (our ICS) has been launched and can be accessed here:  https://workforce.wyhpartnership.co.uk/.  The hub has been developed in recognition that COVID-19 has impacted all aspects of people’s lives. Changes to routine and working environment, loss of colleagues, friends and family members and prolonged periods of stress may have put you under extraordinary strain.

If you work in a health and care environment and are experiencing feelings that are difficult to cope with, the hub experienced mental health workers are here to support you and find the extra help that is right for you.

Please take 2 minutes to watch this Vimeo about the West Yorkshire Mental Health and Wellbeing Hub: https://vimeo.com/556212187/d114a846fd.

The service is completely confidential, wherever you work, and offers advice and support that can help with a range of issues. You can get in touch by phoning the helpline, using the chat function or via the self referral option. The service is open from 8am to 8pm, every day, including weekends and bank holidays and will respond within 72 hours.  Outside of these hours, you can get help from the Samaritans, on freephone 116 123.

The Mental Health and Wellbeing Hub complements the other wellbeing support available to pharmacy teams.  A summary of the support can be found on the Community Pharmacy England website here: https://cpe.org.uk/quality-and-regulations/pharmacy-regulation/safety-and-wellbeing-of-staff/ (see the wellbeing section towards the bottom of the webpage).

You may want to consider having a wellbeing conversation with those in your pharmacy team.  This animation may help you in starting a wellbeing conversation: What is a wellbeing conversation? – YouTube


Mentoring Support for Pharmacy Professionals in West Yorkshire

GPMplus is a mentoring service for pharmacy professionals in West Yorkshire. The mentoring service is fully funded thanks to support from West Yorkshire Health & Care Partnership. It is confidential and is not an improvement/monitoring service – they only take self-referrals.  The service is available to pharmacy professionals delivering NHS services in West Yorkshire and provides 8 hours of support tailored to suit the needs of the individual.

A leaflet is here with more information, and further details, including how to access the service, can be found on their website: https://gpmplus.co.uk/pharmacist-mentoring/. They also have a short mentoring podcast which explains more about the service here (Spotify) or here (Apple). If you have any questions, please don’t hesitate to contact info@gpmplus.co.uk or 07548 342 519.


NHS Resources

NHS England – Supporting our NHS People

NHSE&I has organised a range of psychological support for all NHS staff, including those working in community pharmacy, during the COVID-19 outbreak. This includes:


Pharmacist Support Resources

Pharmacist Support is the profession’s independent charity for pharmacists and their families, former pharmacists, trainees and MPharm students. The charity’s free and confidential support includes a suite of wellbeing resources: https://pharmacistsupport.org/how-we-can-help/wellbeing-service/.


Mental Health Crisis Support

For information on who to contact in a crisis, please visit your local mental health services provider:


Abusive Behaviour Can Leave Gaps

During the pandemic, reports of abuse directed at community pharmacy teams and doctors’ surgery staff across West Yorkshire have increased. In response, the West Yorkshire Health and Care Partnership launched an insight driven campaign called ‘Leaving a Gap’ to make people think about the consequences of abusive behaviour. Co-produced with staff and patients, the campaign recognises that services are extremely busy, and it can be frustrating for people accessing care.

All campaign materials can be downloaded from the following website: https://www.wypartnership.co.uk/our-priorities/primary-and-community-care-services/leaving-a-gap.

You can use the ‘Leaving a Gap’ campaign message by displaying it in your public spaces, publishing it on your website and via social media. There are A4 and A5 size posters as well as social media images, a website banner and hero image and an animated video you can download.



Last Updated: 23rd November 2023