New Medicine Service (NMS)

The NMS provides support for people with long-term conditions newly prescribed a medicine to help improve medicines adherence. It is focused on specific patient groups and conditions. See the Community Pharmacy England (CPE) NMS website here for all the information on this service including useful resources to support provision of this service.

NEW FOR 2025 – On 31st March 2025, the details of the contractual settlement for 2025/26 were announced, which included changes to NMS. A summary of these changes is provided in the bulletin below:

NMS Changes – Everything You Need to Know – May 2025

Template Referral Letters

The template letters below can be used by GPs and hospital outpatient clinics to refer appropriate patients to a community pharmacy for the NMS:

NMS Referral Letter – GP: All NMS Groups (PDF)

NMS Referral Letter – GP: All NMS Groups (Word)

NMS Referral Letter – Hospital Outpatient (PDF)

NMS Referral Letter – Hospital Outpatient (Word)

Changes to the NMS Payment Structure & Fees

The payment structure for NMS changed on 1st April 2025 to a £14 fee for each Intervention or Follow up consultation provided to the patient, i.e. a total fee of £28 if the pharmacy has undertaken both the Intervention and Follow up consultations.

A £14 payment can only be claimed if a consultation has been undertaken with the patient. If the patient cannot be contacted by the pharmacy to undertake a consultation, the fee for that consultation cannot be claimed.

For example, two £14 fees can be claimed in the end of month MYS claim once the Intervention consultation and Follow up consultation have been provided to the patient. Similarly, one £14 fee can be claimed in the end of month MYS claim if the Intervention consultation has been provided and the pharmacy tries but fails to contact the patient for the Follow up consultation.

The fee or fees for the provision of NMS consultations for an individual patient should be claimed once the overall service provision has been concluded for that individual. If the provision of the service straddles two months, the claim for fees should be submitted in the MYS claim relating to the second month. For example, an Intervention consultation is provided in May, but the Follow up doesn’t take place until June, so the fees for both consultations should be claimed in the MYS claim for June.

Claims for Payment

Claims are made by recording the number of completed NMS undertaken on the monthly FP34C submission, on the MYS portal. Claims for payment must be submitted via the MYS portal by the 5th day of the month following the month in which the service was provided.

Until the MYS module is updated to allow the number of Intervention consultations and Follow up consultations to be separately entered, pharmacies will need to claim for the total number of Intervention consultations and Follow up consultations they have provided in the month.

For example:

Once the NHSBSA have updated the MYS module, pharmacy owners will be able to separately report on the number of Intervention consultation and Follow up consultations.

Resources

Patient Consent & Progress Form

List of NMS Conditions (2021)

NMS Worksheet

NMS-GP Feedback Form

Last Updated: 5th June 2025