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Patient questionnaire requirement of the Flu Vaccination Service

Community pharmacy contractors are reminded that a requirement of the Flu Vaccination Service is to ask all patients who have a flu vaccination to complete the patient questionnaire. An IT platform is available to enable patient questionnaires from the Flu Vaccination Service to be completed electronically either by the patient themselves or with help from the pharmacy...

9 hours ago

PGD addendum published for the Flu Vaccination Service 2018/19

Public Health England (PHE) has published an addendum to the community pharmacy Flu Vaccination Service 2018/19 Patient Group Direction (PGD). This addendum provides the legal basis for two activities to take place: For pharmacists to administer the recommended vaccine to patients who have inadvertently received the non-recommended vaccine for their age group during the 2018/19...

1 day ago

Epipen Junior Shortage – Patient Letter

Following the ongoing supply issues with Epipen Junior 150mcg which are expected to last for several months, NHS England has today issued a letter (shared through GPs) to all patients and users of Epipen Junior with further advice. To view the letter click here. The letter can be used by pharmacies to support patients and...

1 day ago

Community Pharmacy West Yorkshire e-Learning 

Welcome to the Community Pharmacy West Yorkshire e-learning platform.


We are working with Virtual Outcomes to deliver a series of online training events throughout the year.  The training is free to access and is open to all members of the pharmacy team. 

Each module will take around 15-20 minutes to complete.  The contents typically include an introduction to the topic, how it impacts the health of your patients and what you can do to support them.  There is also a link to where you can get nationally available resources for health promotion campaigns. Each month at least one new topic will be released for the whole team to view.  Some of the modules are aimed at Healthy Living Pharmacy Champions, but will be useful for the whole team.  Additional modules will also be provided on key emerging topics like General Data Protection Regulation (GDPR).

You can access the e-learning modules from a PC, laptop, tablet or smartphone with an internet connection.  You will need your F-code and an email address to register.  Once you have registered you will get an email notification of any new courses.

You will be able to access a certificate for each module completed.

We hope that you will make use of this e-learning platform and that you find it useful. We will review the system this year and decide whether we continue to invest in this on your behalf. Your feedback will be invaluable in developing courses so please let us have any feedback you have.

If you need help logging on to watch the webinar please see the Virtual Outcomes Login Easy Guide.

Locum pharmacists wishing to access Virtuaul Ouctomes e-learning should use the F-code of the West Yorkshire pharmacy you are current working in, or last worked in.  

To access the courses please click here (https://www.virtualoutcomes.co.uk/pharmacy-training/)



The latest e-Learning module is Addiction and Drug Misuse 

This is a great module for the whole team to learn the key messages. This is essential viewing for all pharmacies but especially for pharmacies delivering Needle Exchange or Supervised Consumption services. 

This module will help you and your colleagues to: 

  • Understand what addiction is and who is at most risk of becoming addicted
  • Recognise the signs of addiction
  • Understand what Over The Counter, Prescription medicines and illicit substances people get addicted to
  • Understand how you and the team can support people and what resources are available 

If you are interested or would like some more information, please see the flyer below. 

Addiction and Drug Misuse e-Learning Flyer



NHS Flu Vaccination: Free Online Engagement Training 

Please note this training is not the practical vaccination training required by the NHS service specification.  Details of practical vaccination training providers can be found on PSNC website: https://psnc.org.uk/services-commissioning/advanced-services/flu-vaccination-service/flu-vaccination-training/ 

This training has been updated to include the 2018 service changes.

To get a head start in preparation for this years flu service, have a look at the next e-Learning module available on our Virtual Outcomes platform.  This is a good summary of the basics that everyone in your team will benefit from knowing. 

The module includes: 

  • The differences between the two vaccines and who requires which one
  • The signs and symptoms of flu
  • How to identify the 'at risk’ patients
  • How to maximise the service this year 

This module is available to access from Friday 17th August 2018.

For more information, please see the flyer below.

Flu Online Engagement Training flyer




If you are short of time, why not listen to the latest e-Learning training module from Virtual Outcomes on the way into work, at the gym or in the supermarket.  You can watch the full course online and obtain your certificate at a later time. You can then encourage the rest of your pharmacy team to watch the full video.  

The podcasts are available on iPhone via iTunes, or for Android phones, you can download the files here: https://www.virtualoutcomes.co.uk/pharmacy-training/podcasts/.



Previous Topics

There are also a series of previous events which are still available on the following topics: