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COVID-19 support: Free access to wellbeing apps

NHS England and NHS Improvement (NHSE&I) have issued information on the first in a series of psychological support for all NHS staff, including those working in primary care, during the COVID-19 outbreak. NHSE&I note the importance of healthcare workers looking after their own health and wellbeing, whilst supporting patients and their family. The initial offer...

13 hours ago

COVID-19: PSNC Negotiations Update

PSNC has today (27th March) published a list of the possible action points that we are in urgent negotiations with the NHS and Government about to ensure that community pharmacy teams are fully supported in their response to the COVID-19 pandemic. These include discussions on an urgent funding rescue package, recognising the enormous financial pressures...

1 day ago

COVID-19 Response – PSNC Negotiations Action List

This briefing outlines the scope of the urgent discussions that are ongoing between PSNC, the Department of Health and Social Care (DHSC), and NHS England & NHS Improvement (NHSE&I) to ensure that community pharmacy teams have the support they need to play their role in the response to the COVID-19 pandemic. PLEASE NOTE: This document...

1 day ago

Walk in my Shoes (WIMS)

 

‘Walk in my Shoes’ looks to create a greater level of engagement between community pharmacy and GP practice teams to help understand each other’s roles, improve working relationships and ultimately provide better care for their patients.   

GP practice and community pharmacy teams do not typically meet regularly to discuss working practices.  This can be due to pressure of work, including the statutory requirements for pharmacists to be on the pharmacy premises for the duration of their opening hours.  The most frequent interactions between the two teams occur when each other requires clarification about an item on the prescription.  These interactions are by their nature reactive and usually relate to a problem or issue.

Community Pharmacy West Yorkshire are encouraging community pharmacy teams to engage with ‘Walk in my Shoes’ which should help with:

  • Utilisation of NHS services such as MURs and NMS which can have a positive impact on patient care.
  • Making the care navigation process as smooth as possible by ensuring only those patients that should be care navigated to pharmacy are.
  • Helping to manage patients expectations with the changes to OTC prescribing by ensuring patients receive succinct mirrored messages from both teams.
  • Help to release some pressures on each by having clear mutually agreed processes around medicine prescribing, ordering and dispensing processes.

All of the above aim to build trust to the working relationship of GP Practices and community pharmacy teams.

The toolkit for the Walk in my Shoes can be found at: https://psnc.org.uk/wp-content/uploads/2017/06/PSNC-Briefing-041.17-Walk-in-my-Shoes-toolkit.pdf

There is also a video link to explain the project: https://www.dropbox.com/s/3flk5akw0x5euhb/Walk%20in%20My%20Shoes%20V5.wmv?dl=0.

 

 

Last Updated: 29th March 2019