0113 2727560

Contact Us

Contact CPWY

Twitter Latest Tweets

Latest PSNC News

Menadiol 10mg tablets supply issue

PSNC has become aware that Alliance Pharmaceuticals Ltd has transferred the production of its licensed Menadiol Diphosphate Tablets 10mg to another site but delays mean that it is likely to be out of stock until October 2018. In the meantime, Alliance are going to supply the equivalent unlicensed Menadiol Diphosphate Tablets 10mg, which will be...

4 hours ago

GDPR: Primary care leaders press for exemption for smaller NHS providers from need to appoint DPO

PSNC, the National Pharmacy Association, the British Dental Association and the Optical Confederation are calling on the Government to exempt NHS primary care providers, including community pharmacies, from a specific section of the Data Protection Bill. The four representative bodies believe that the requirements in the Bill go beyond the terms of the General Data...

1 day ago

March 2018 Price Concessions/NCSO – 1st update

Department of Health and Social Care (DHSC) has today granted the following price concessions for March 2018: Drug Pack size Price Concession Amiloride 5mg tablets 28 £2.87 Anastrozole 1mg tablets 28 £4.70 Bicalutamide 150mg tablets 28 £21.00 Bisacodyl 5mg tablets 60 £3.60 Chlorpromazine 100mg tablets 28 £32.01 Chlorpromazine 25mg tablets 28 £31.74 Chlorpromazine 50mg tablets...

2 days ago

Managing complaints about prescription direction

‘Prescription direction’ occurs where a patient is directed by their GP practice to a certain pharmacy to have their prescription dispensed. The BMA, Pharmacy Voice and PSNC have published a joint statement stating that prescription direction should not take place. Prescription direction undermines a patient’s right to have a free choice between any community pharmacy, and damages trust and cooperation between healthcare professionals.


NHS England (which manages the contracts with GPs and pharmacies) and the General Medical Council and General Pharmaceutical Council (the professional regulators) all have a role in stepping in to challenge cases of prescription direction. They generally need to hear from patients before they will take action.


If any of your patients complain about undue pressure to use a particular pharmacy, you can use the Your Prescription Your Choice Leaflet to help them to easily register a complaint.


If you become aware that a patient has been subjected to prescription direction:

1. Explain that doctors and pharmacists across the country have agreed that this is not the right way to behave – patients should always be free to choose their pharmacy, and no-one should seek to undermine that right

2.  That if certain GPs or pharmacies locally are behaving in this way, that this needs to be reported so that something can be done to stop it

3.  Offer them the “Your Prescription Your Choice” form, explaining that it contains information about this problem and gives them the opportunity to report what has happened to them

4.  Advise them that the back half of the form can be detached and submitted to the appropriate body. They can submit the form themselves, or ask you to do it for them

5.  Encourage them to complete the form in the pharmacy, and say that you’ll send their form off for them, along with any other forms that you receive, to save them the cost of a stamp or phone call


Please respect the right of patients not to complain if they are uncomfortable in doing so. Please also recognise that you should treat any interactions with patients on this topic as confidential.


Once forms have been returned to you, the next steps are:

1.  Send the form to NHS England in all cases.

2.  If there is evidence that a GP may have acted inappropriately, a copy of the form should be sent to the General Medical Council

3.  If there is evidence that a pharmacist or pharmacy company may have acted inappropriately, a copy of the form should be sent to the General Pharmaceutical Council.

4.  We suggest that you keep a log of the forms that you have sent off


The full BMA, Pharmacy Voice and PSNC statement on prescription direction is available at: 



Your Prescription Your Choice Leaflet