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Pharmacy Advice Audit 2021: Paperwork and guidance now available

Community pharmacy contractors can now access guidance about the upcoming PSNC Pharmacy Advice Audit for 2021, including full details of how to take part. As announced last week, pharmacy teams are being encouraged to take part in an audit that will capture information about the reasons why people choose to visit community pharmacies. PSNC is increasingly...

23 hours ago

PSNC Pharmacy Advice Audit 2021 – Team Briefing Sheet

This briefing describes how community pharmacy teams can take part in PSNC’s audit to capture information about the reasons why people choose to visit community pharmacies. PSNC Briefing 001/21: PSNC Pharmacy Advice Audit 2021 – Team Briefing Sheet Related document: Audit Template If you have any queries on this PSNC Briefing or you require more...

23 hours ago

Indemnity arrangements for the COVID-19 vaccination programme – update

Yesterday, Nadhim Zahawi, Minister for COVID Vaccination Deployment made a statement on the provision of indemnity for the vaccination programme, including provision by community pharmacy in England. The Minister’s statement provides clarity on why the indemnity has been provided to community pharmacy and also extends the scheme to 30th June 2021. He stated: “Without adequate...

1 day ago

Flu Vaccination Advanced Service

The annual flu letter for 2020/21 was published on 14th May 2020 – see here. This letter acknowledges that delivering the flu immunisation programme is likely to be more challenging because of the impact of COVID-19 and further guidance will be issued nearer the planned start of the programme in September 2020.   

An update letter, which includes further details on the National Flu Immunisation Programme, was published on the 5th August 2020 - see here.  The letter includes information about additional groups of patients which will be included in the eligibility criteria for this year’s flu vaccination.  Contractors are advised to please read the National Flu Immunisation Programme update letter in full, but a summary of the information is also provided by PSNC here.

The Directions, Service Specification and PGD for 2020–21 have been published and are available on the PSNC website here: https://psnc.org.uk/services-commissioning/advanced-services/flu-vaccination-service/


Flu Vaccine Ordering for 2020/21 

The annual flu letter for 20/21 outlines the vaccines agreed for use by NHSE&I for the 20-21 programme.


Patients aged 65 years and over

  • Patients aged 65 years and over should be offered the adjuvanted trivalent vaccine (aTIV).
  • The quadrivalent influenza cell-culture vaccine (QIVc) is also suitable for use in this age group, IF aTIV is not available.


Patients aged 18 years to under 65 years in an at-risk group

  • Contractors should consider the use of QIVc in the first instance for at-risk adults aged less than 65 years (including pregnant women).
  • Quadrivalent influenza egg-culture vaccine (QIVe) should also be considered as an alternative to QIVc, subject to the JCVI considerations outlined in the NHSE&I letter issued in December 2019 – see here.


Please refer to the annual flu letter for 20/21 for full details about recommended vaccines. 

PSNC information on flu vaccine ordering for 20/21 for further details.


Flu Service 2020/21 Updates 

Community Pharmacy West Yorkshire will be regularly sending contractors updates as new information is released.  Previous updates can be found below: 

Flu Service Update 6: Wednesday 16th September 2020

Flu Service Update 5: Wednesday 19th August 2020

Flu Service Update 4: Wednesday 12th August 2020

Flu Service Update 3: Thursday 6th August 2020

Flu Service Update 2: Thursday 30th July 2020

Flu Service Update 1: Thursday 23rd July 2020 


Other Briefing Documents and Resources



Providing Vaccinations During the Pandemic

Providers will need to keep up-to-date with the latest Government guidance to help reassure patients that appropriate measures are in place to reduce the risk of contracting COVID-19 (Standard Operating Procedures in the context of COVID-19 have been issued and are available at:


For guidance on PPE and additional flexibilities which have been introduced for this season, see the PSNC flu page and the Personal Protective Equipment (PPE) use in 2020/21 section.


Training Requirements for the National Flu Vaccination Service 

Face to face training (to cover both injection technique and basic life support training, including administration of adrenaline for anaphylaxis) is required every THREE years. See the Flu Vaccination - Training Requirements and Resources page on the PSNC site here for further information, which includes a list of possible training providers.  

This requirement ordinarily means (see COVID-19 update below) that a pharmacist who undertook face-to-face training for both injection technique and basic life support in 2017 would need to undertake face-to-face training in 2020 in order to continue to provide the service in 2020/21.

COVID-19 update: Public Health England has confirmed that anyone who has undertaken face to face vaccination training before and is due to undertake face-to-face training this year, can delay the face-to-face requirement until next year. Read more here.  Anyone who has NOT previously trained however MUST undertake full training before commencing flu vaccination.

The Vaccination Services Declaration of Competence (DoC) must also be completed and this is required every TWO years.   

In addition to completing the Vaccination Services DoC every two years, pharmacists providing the service have a professional responsibility to complete an annual update.  This annual refresher training can be self-directed learning and need not be face-to-face training. This could, for example, include undertaking the assessment modules of an immunisation e-learning programme and doing/re-doing the necessary modules to refresh knowledge, reading through the ‘Information for healthcare practitioner’ documents on the PHE website, listening to any available webcasts and reading recently published articles on immunisation relevant to the area of practice.  There is no stipulated way to do the annual update training but as a vaccinating pharmacist there is a professional obligation to ensure skills and knowledge are up to date. 


For further information please refer to the PSNC page on training requirements for flu here.  If you need any help with anything, please contact Lisa Meeks (lisa@cpwy.org) who will be happy to help. 


Service Delivery Resources

Patient Leaflet - PHE, The Flu Vaccination 2020-21 (who should have it and why) Note - hard copies of this leaflet can be ordered free of charge and translated versions are also available – see https://www.gov.uk/government/publications/flu-vaccination-who-should-have-it-this-winter-and-why 

Patient Leaflet - PHE Information for People with a Learning Disability (Easy Read)

Poster - PHE Flu Learning Disability Easy Read

Patient Video for People with Learning Disabilities

Patient Leaflet - PHE Information for People Aged 50-64 Years

CPWY Flu Poster 17/18

Tear Off Appointment Slip / Flyer

Key facts about flu and flu vaccination - to support discussions with patients

Myth Buster - to support discussions with patients

Identifying carers for flu vaccination

Patient Leaflet - Carers

CPWY Flu Poster - 65 and Over

CPWY Flu Poster - Asthma

CPWY Flu Poster - COPD

CPWY Flu Poster - Diabetes

CPWY Flu Poster - Heart Condition

CPWY Flu Poster - Pregnant

PSNC - Poster for Carers 


Pharmacy Team Resources

This PSNC page contains additional information and resources for pharmacy teams.


Claiming Payment

All payments must be claimed via the NHSBSA Manage Your Service (MYS) portal; no paper-based claims process is available for the service. This year PharmOutcomes will be able to pre-populate claim information in MYS each month, so that the contractor then just needs to login to MYS at the start of the following month to confirm that the information is correct and then to submit the claim.

Claims will be accepted by NHSBSA within six months of administration of the vaccination or by 31st August 2021, whichever date is earlier, in accordance with the usual Drug Tariff claims process. Later claims will not be processed.  See PSNC page on claiming payments here if further information is required.


Flu Collaboration

Community Pharmacy West Yorkshire regularly contacts the Local Medical Committees (LMCs) within West Yorkshire, and as in previous years, we have offered to collaborate with the LMCs in producing a joint LMC LPC flu letter to encourage general practices and community pharmacies to work together in supporting each other’s flu campaign.
The joint letters for Bradford and Leeds can be found below.  Letters for the other areas within West Yorkshire will also be added below in due course.
Bradford and Airedale

CPWY and YORLMC Joint Flu Letter

CPWY and Calderdale LMC Joint Flu Letter

CPWY and Kirklees LMC Joint Flu Letter
CPWY and Leeds LMC Joint Flu Letter


Frequently Asked Questions

The PSNC website is a great source of information and resources for pharmacy teams. This includes a useful Frequently Asked Questions (FAQs) and answers page which are updated on an ongoing basis:

Flu Vaccination FAQs 

← Return to Advance Services Page 


Last Updated: 11th December 2020