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Health & Care Review

Keeping up with all the latest developments in health and care policy could almost be a full time job and PSNC regularly receives questions from LPCs and pharmacy contractors about what is going on in the wider health and care landscape beyond community pharmacy. To help answer some of these questions and to help contractors and...

1 day ago

Corticosteroids: rare risk of central serous chorioretinopathy with systemic and local administration

The Medicines and Health products Regulatory Agency (MHRA) has issued advice on the risk of central serous chorioretinopathy. This has been associated with systemic use of corticosteroids but recently it has also been reported after local administration of corticosteroids via inhaled, intranasal, epidural, intra-articular, topical dermal and periocular routes. The MHRA is advising healthcare professionals...

1 day ago

CPPE launches New Medicine Service e-course

The Centre for Pharmacy Postgraduate Education (CPPE) has launched an e-course which will enable learners to gain the key knowledge, skills and behaviours to support delivery of the New Medicine Service (NMS) and to ensure they are delivering a patient-centred, high-quality service. The course will give pharmacy professionals the opportunity to learn in live online...

1 day ago

Community Pharmacy West Yorkshire News Digests

If you would like to receive an email copy of future News Digests, please sign up to our mailing list.


News Digest - July 2017


Community Pharmacy West Yorkshire News


Community Pharmacy West Yorkshire Fundraising - Three Peaks!

There is less than a week left to go until the team at Community Pharmacy West Yorkshire (with the help of some of our friends) take on the Yorkshire Three Peaks Challenge on Saturday 12th August to raise funds for Yorkshire Cancer Research in memory of our dear friend and colleague, Nigel Hughes, who passed away unexpectedly on January 5th this year.  

Nigel was well-loved, admired and respected by all who knew him and his death is a massive loss to us all. 

Any donations will be gratefully received.  



Information for Pharmacies Across West Yorkshire


National Community Pharmacy Workforce Survey

Community pharmacy contractors* across England will shortly receive an email from NHS England asking them to participate in the first ever national community pharmacy workforce survey. 

The online questionnaire about the pharmacists, pharmacy technicians, medicines counter and dispensary workforce in each pharmacy is being conducted for Health Education England (HEE).  The survey is designed to inform the commissioning of future education and development programmes for community pharmacists, pharmacy technicians and the wider team. 

Contractors will receive by email a unique, secure log-in to access to survey and will have until 31st September 2017 to complete the survey.  If you would like more information or if you have any queries, please visit https://hee.nhs.uk/pharmacy_workforce_survey or email england.cpws@nhs.net

*Asda, Boots, Lloyds, Morrisons, Rowlands, Superdrug, Tesco, and Well have already completed the survey centrally, so pharmacies within those companies will not receive a request to complete the survey.


New Psychoactive Substances – Briefing for Professionals

We have added a briefing to our website discussing Spice.  Spice is a nickname for a herbal mixture containing one or more of a group of drugs called synthetic cannabinoids.  The briefing includes details on what Spice is, the effects of Spice, dealing with Spice overdose and the potential medicines interactions. To access the briefing, please visit:



Healthy Living Pharmacy (HLP) Leadership and Champions Events

Community Pharmacy West Yorkshire are pleased to announce that we are holding additional Healthy Living Pharmacy training events. 

We have sufficient funding remaining from Health Education England, Yorkshire and the Humber (HEE) which is allowing us to offer this additional training free of charge.  Places are limited and will be allocated on a first come, first served basis.  Pharmacies require only one leader, and at this time, we can only accept one person per pharmacy on the Champions training.  Your HLP Champion should cover full-time equivalent hours (35 hours per week) and be customer facing.  Please bear this in mind when selecting your attendee. 

Contractors (ie pharmacy owners) are required to read and acknowledge the agreement which can be found on our website, when registering staff for places on these training events. 

If you are interested in attending or would like more information, please click here

If you are successful in securing a place on this training, you will receive a confirmation email advising you of the details. 

If, after registering, you find you are unable to attend please let us know as soon as possible.  It is important to note that the pharmacy will be invoiced £120 for non-attendance unless 48 hours’ notice of cancellation is given.


Closure of Green Road Surgery in Meanwood

Pharmacies in the area of Green Road Surgery in Meanwood should have received a letter from the surgery detailing their intention to close this branch surgery.  However, before any decision is made the practice is undertaking a 12-week consultation open to all registered patients as well as any other stakeholders with an interest in local services.  The consultation runs from Monday 10th July 2017 to 2nd October 2017.  Please see the links below of a copy of the letter and patient leaflet which have been sent to all the surgery’s registered patients. 

The Avenue Surgery Letter

The Avenue Surgery Leaflet


Leeds CCGs Prescribing Consultation

Leeds CCGs have expressed thanks to pharmacies across Leeds for their engagement with this consultation, which has now closed.  Please remove any posters regarding the consultation and dispose of any remaining surveys.


Are you on PSNC’s mailing list?

The Pharmaceutical Services Negotiating Committee (PSNC), which represents NHS community pharmacy contractors and supports their teams, sends regular emails aimed at contractors and their teams.  These include a weekly round-up of news and resources, as well as alerts when updates are made to the price concessions/NCSO list, or urgent news is announced. 

The newsletters cover a range of topics including changes to contractual requirements, service announcements, Drug Tariff updates and funding arrangements. 

The emails also highlight PSNC's Community Pharmacy News digital magazine, which is a monthly guide to the most important pharmacy news.  An online magazine reader can be used to browse on a computer, laptop, tablet or smartphone, or a downloadable PDF version can be printed.  To access the latest Community Pharmacy News, click here

Whether you own, manage or work in a community pharmacy, PSNC's emails are likely to contain relevant and important information for you, so please sign up at: psnc.org.uk/enews


Training and Development


Community Pharmacy Forward View Events

The Community Pharmacy Forward View events will provide you with an opportunity to hear more about the Community Pharmacy Forward View and discuss the integration and contribution of community pharmacy to the NHS Forward View, GP Forward View and Sustainability and Transformation Plans in West Yorkshire.  Speakers will provide an overview of the strategic direction including the work being undertaken locally. 

Events are being held on: 

  • Tuesday 5th September 2017 - Leeds
  • Wednesday 20th September 2017 - Bradford 

Events begin at 7.15pm and end by 8.45pm.  Food will be available from 6.30pm.  The events are open to the whole pharmacy team.  You are able to attend either of these events if you work within the Community Pharmacy West Yorkshire area.

If you are interested in attending one of these events, or would like some more information, please click here.


CPPE Events

Details of events being held by CPPE in the West Yorkshire area are on our website, click here

Events over the next month include: 

  • Dementia – Focal Point – 13th September 2017 in Brighouse
  • Emergency Contraception – 25th September 2017 in Wakefield
  • Safeguarding Children and Vulnerable Adults – 6th September 2017 in Bradford
  • Type 2 Diabetes – Focal Point – 27th September 2017 in Leeds


News Digest – June 2017 

Community Pharmacy West Yorkshire News


Public Health and Engagement Lead

Darren De Souza has now joined our team at Community Pharmacy West Yorkshire.  Darren joins us from Calderdale and Huddersfield NHS Trust where he worked developing and delivering a self-management programme for people living with long term conditions.

Darren is an experienced Public Health Manager with the majority of his previous roles being here in West Yorkshire. Darren is a former colleague and friend of Nigel Hughes having worked closely together for several years in Bradford and Airedale. 

Darren is really keen to build on the work done by Nigel and the team at Community Pharmacy West Yorkshire. He will be looking at the Development Academy and the Health Living Pharmacy programmes amongst other work.

Darren would be happy to hear from anyone who wants to develop any area of work or discuss anything that you and your teams need.

You can contact Darren by email darren@cpwy.org or by phone on 07793 218 059. 


Contactor Quality and Development Lead

We are also pleased to welcome Bushra Effendi as Contractor Quality and Development Lead for Community Pharmacy West Yorkshire. 

Bushra has worked in community pharmacy for over 11 years.  Working for both large multiples and smaller independent pharmacies she has gained invaluable experience in the day to day running of a busy and successful pharmacy. 

Bushra has a good understanding of the practices, pressures and pitfalls of running a pharmacy on a day to day basis.  In her role as Contractor Quality and Development Lead she will help support contractors through the quality payment scheme, to ensure they are ready for the next review point in November. 

Along with this support Bushra will be providing guidance for contractors to deliver MURs and NMS. 

You can contact Bushra either by email bushra@cpwy.org or telephone 07793 218 060. 


Community Pharmacy West Yorkshire Fundraising – Three Peaks

Our dear friend and colleague, Nigel Hughes, passed away unexpectedly on January 5th this year.  Nigel was well-loved, admired and respected by all who knew him and his death is a massive loss to us all.  In memory of our beloved Nigel, the team at Community Pharmacy West Yorkshire, (with the help of some of our friends), will be taking on the Yorkshire Three Peaks Challenge, an arduous 24-mile trek, on Saturday 12th August to help raise funds for Yorkshire Cancer Research in Nigel's name. 

Any donations will be gratefully received.




Information for Pharmacies Across West Yorkshire


Community Pharmacy Assurance Framework 2017/18

We have been advised that there are several pharmacies in our area who are still to complete the 2017/18 Community Pharmacy Assurance Framework (CPAF) screening questionnaire.  The closing date for completion is Sunday 9th July 2017

Contractors should have received an email from NHS England informing them of the CPAF process as well as a link to the screening questionnaire.  If you have not yet received either of these, or if you have any queries, please contact NHSBSA at nhsbsa.cpaf@nhs.net or 0191 203 5050. 

The screening process asks that all NHS community pharmacy contractors complete a short screening questionnaire consisting of 10 questions.  Completing the questionnaire should help contractors avoid facing unnecessary monitoring visits. 

NHS England will then select a small number of pharmacies for a monitoring visit and / or to complete the full CPAF questionnaire.  

Additional information can be found on the PSNC website: http://psnc.org.uk/contract-it/the-pharmacy-contract/contract-monitoring/ 


August Bank Holiday Opening

We have been advised by NHSE England that their fax machine is out of order and has been for at least three weeks now.  Because of this, it is likely, if you have submitted your August Bank Holiday opening hours by fax in the last month that these may not have been received. 

To ensure your opening times for the Bank Holiday are correctly recorded you can either resubmit them by email to kasey.hargreaves@nhs.net or post to:

Kasey Hargreaves,

NHS England

3 Leeds City Office Park

Meadow Lane


LS11 5BD 

If you have any queries around this matter, please contact Kasey Hargreaves on the above email address. 


MUR/NMS Quarterly Information Submission

Community pharmacy contractors are reminded of the requirement to submit completed Medicines Use Review (MUR) and/or New Medicine Service (NMS) electronic reporting templates to the NHS Business Services Authority (NHS BSA) within 10 working days from the last day of June 2017. 

In 2016/17 a new process was rolled out with NHS BSA taking on the role of collecting the completed electronic reporting MUR and NMS templates for community pharmacy contractors, on behalf of NHS England. 

The NHS BSA are holding a number of webinars to provide contractors with insight and guidance on how to submit the templates. For webinar dates and timings, please visit: ow.ly/1Rsk30d71yO


Healthy Living Pharmacy (HLP) Champions and Leadership Events

All the dates for the Champions and Leadership events arranged for July, as well as the Leadership event in September are now fully booked. 

We are currently working on arranging additional dates for both Champions and Leadership training in autumn and will communicate this out by email and letter once the details are finalised.  Sign up to our mailing list to ensure you receive this information as soon as it published. 


Binley’s Information Request Letters

We have received queries regarding the legitimacy of letters which have been sent to pharmacies from Binley’s requesting that details relating to the pharmacy are checked and confirmed.  These letters are genuine. 

Binley’s are involved in the communication of updates regarding drug and product safety, as well as the distribution of publications such as the BNF.  Binley’s are required, as part of the General Data Protection Regulation (GDPR), to validate the information they hold about all of their customers. 


Life with Cancer 2017 Patient Conference

‘Life with Cancer 2017’ is a free event supporting those affected by cancer, hosted by Yorkshire Cancer Research.  Taking place at the Harrogate Convention Centre on 16th November 2017, Life with Cancer is an event for everyone affected by cancer – patients and carers, families and supporters.  It will focus on various aspects of life with cancer and give guests the opportunity to share experiences and help others.  The programme for the day includes sessions on coping with cancer, lifestyle and cancer, financial and legal advice, caring for carers, managing side effects and opportunities to try pilates, mindfulness and an exercise session specifically designed for cancer patients.  There will also be an Information Hub – an exhibition area where guests can learn more about various aspects of cancer care and research. 

Please feel free to let relevant patients know about this free event. 

Places are free but must be booked in advance.  To book a place and choose from the sessions on offer either visit Yorkshire Cancer Research’s web page www.ycr.org.uk/lwc2017.  

Please be aware that most of the sessions have limited capacity and places will be booked on a first-come basis.  


Bradford Supervision

We have become aware that Addaction wrote to all Bradford pharmacy contractors in March providing the Supervised Consumption service to outline a new process for how controlled drug prescriptions will be distributed, asking pharmacies to collect scripts directly from Addaction.  Community Pharmacy West Yorkshire were not aware of this change and had not been consulted about this change. 

Following a meeting between Community Pharmacy West Yorkshire and Addaction, the proposed changes have been suspended and prescriptions will be distributed in the usual way.  We are now working with Addaction to discuss how the prescription distribution can be changed to be in-line with the CQC recommendations whilst remaining fair and transparent for all contractors. 

Thank you to the contractors who brought this letter to our attention. 


Calderdale Sexual Health Newsletters

Pharmacies in Calderdale will be receiving a bulletin relating to ‘Healthy Relationships and Consent’ and a flyer relating to being ready for summer festivals.  These can also be accessed at our website:  


Kirklees PNA

Kirklees Local Authority have started their PNA process so that they will publish a new PNA in 2018.  Kirklees Council have written out to each Kirklees pharmacy to ask them to complete a pharmacy questionnaire.  We would encourage pharmacies to complete and return the questionnaire.  Pharmacies who are part of a multiple should discuss the return with their Head Office. 


Connect with Pharmacy

Connect with Pharmacy, the electronic transfer of discharge advice notes from the hospital to the pharmacy, went live across Leeds on 16th January 2017.  Community pharmacy can play a key role in reducing unnecessary admissions to hospital due to preventable problems with medicines. 

Since going live there have been 1485 referrals from LTHT.  Community pharmacies have accepted and actioned 92% of these.  This is a fantastic achievement for everyone involved and we have produced a higher acceptance rate than many other areas in the country that deliver a similar service. 

Community Pharmacy West Yorkshire are providing ongoing support to both the hospital and community pharmacy teams, with monthly project board meetings, newsletters and regular phone calls. 

Adult services at the Leeds General Infirmary (LGI) are piloting phase 2 of the service, where any patient can be referred to their community pharmacy if a clinical need is identified. Nurses on both the Cardiology and Parkinson’s wards are also keen to be involved and make referrals to community pharmacy. 

Please remember to:

  • ‘Accept’ each referral on PharmOutcomes
  • ‘Complete’ the referral once you have made an intervention
  • Make best use of the National Advanced Services: The New Medicines Service (NMS) and targeted Medicines Use Reviews (MURs) support the transfer of care for patients discharged from hospital.  Community pharmacists are well placed to provide targeted support to patients in the post discharge period and ensure that patients understand:
  • the medicines they have been prescribed
  • why they should be taking their medicines
  • how to take their medicines correctly. 

If you have any queries or questions, then please contact melissa@cpwy.org


The Leeds Directory

Leeds Directory is a council funded source of information on a wide range of services and organisations which can accessed online. http://leedsdirectory.org/ 

There are over 1800 organisations and services to assist and support people to live independently. The directory includes information on wellbeing services (stop smoking, weight) and support groups for patients (carers, cancer) information and could be used by pharmacy teams to support signposting of patients. 


Leeds CCGs Prescribing Consultation

Community Pharmacy West Yorkshire has become aware that the Leeds CCGs wrote to all Leeds pharmacies at the end of March in relation to their consultation on proposed changes to the way certain items are prescribed in Leeds.

Due to the recent general election, this consultation was paused and the closing date has now been extended to 9th July 2017.  If you have not already done so, we would urge all pharmacy teams to respond to this consultation: https://www.snapsurveys.com/wh/s.asp?k=148889698614 


PSNC – Community Pharmacy News

The Community Pharmacy News monthly magazine will no longer be posted out to pharmacies.  

To access the latest Community Pharmacy News, click here. 


Training and Development


Leadership Learning Communities for Pharmacy Professionals

Community Pharmacy West Yorkshire, CPPE and Health Education England are pleased to invite you to join the 2017 Leadership Learning Community for pharmacy professionals which is being delivered within West Yorkshire. 

The programme is designed to give you the skills to develop personally and lead within your pharmacy.  It is open to pharmacists and pharmacy technicians who have been qualified for at least 2-3 years.  It is an opportunity to make a real difference to your own leadership and to community pharmacy across West Yorkshire. 

For more information or if you are interested in signing up for this programme, please visit our website http://www.cpwy.org/training-development/events.shtml.  Applications must be returned by 31st July 2017.  We will contact you after this date to confirm whether you have a place on this programme. 


CPPE Events

Details of events being held by CPPE in the West Yorkshire area are on our website, click here.


News Digest 31st April 2017


Payment Claims

With immediate effect, all pre-registrations training grant claims need to be sent to the NHS England Local Area Team for authorisation (contact details can be found below).  Once authorised, the Local Area Team will instruct Primary Care Support England to pay claims via standardised monthly schedules. 

Email:  england.wyat-phes@nhs.net

Telephone:  0113 825 2700


Capita PCSE Services Update

NHS England has set up an email account to handle claims from community pharmacy contractors who have incurred losses due to poor service from PCSE. 

This follows a range of issues that have arisen since Capita’s takeover of the PCSE service contract in 2015, including where statutory deadlines and time limits for market entry, set out in the NHS (Pharmaceutical and Local Pharmaceutical Services) Regulations 2013, have not been met, or where payments such as pre-registration payments have been made late. 

Further information for contractors wishing to raise issues can be found on the PSNC website: 



New registration process for access to Summary Care Record

A new process has been established for contractors to go live with Summary Care Records (SCR).  A key difference is that staff are no longer required to attend face-to-face training. 

PSNC has updated its SCR implementation checklist to reflect the change and further information, including new online training for SCR Governance Persons (formerly Privacy Officers), is available on NHS Digital's website.


New Emergency Contraceptive Guidelines Launched

The Faculty of Sexual and Reproductive Healthcare have recently launched new guidance, (see here), on emergency contraception following a survey which found that only 15% of women, aged 18-45, who had been offered or accessed emergency contraception said that they had been offered the copper intrauterine device (Cu-IUD).  This new guidance aims to bridge the gap in awareness and knowledge and provides clear evidence-based information for healthcare professionals and all those involved in advising and caring for women who access emergency contraception. 

In line with NICE guidance, the recommendations mark a new emphasis on advising women that the Cu-IUD, is the most effective method of emergency contraception.  All healthcare professionals who provide emergency contraception should offer women the Cu-IUD, and if they cannot provide it, refer them on to services that can. 

Other key changes include:

  • Ulipristal acetate (EllaOne®) now classed as first-line oral emergency contraceptive
  • Guidance relating to emergency contraception and earliest date of ovulation
  • Updated figures from the Office of National Statistics. 

If you are involved in advising or caring for women who may need emergency contraception, please make sure you read this updated guidance to ensure any advice you give is the most up-to-date.  CPPE have also updated their e-learning package to fit it with these changes so this may be a good opportunity for you to update your learning.


Remember to Advise Women that Oral Emergency Contraception (EC) Methods Do Not Provide Ongoing Contraception

Local Sexual Health services have reported an increased number of patients recently who have had a positive pregnancy test after taking ulipristal and patients have advised that they were unaware that they needed to use additional barrier contraception after taking. 

Providers of oral EC should advise women that oral EC methods do not provide contraceptive cover for subsequent UPSI and that they will need to use contraception or abstain from sex to avoid further risk of pregnancy. 

Additionally, for women taking hormonal contraception, the effectiveness of ulipristal can be reduced if a woman takes progestogen in the 5 days after taking ulipristal.  Women should therefore be advised to wait 5 days after ulipristal before starting their hormonal contraception and should be advised to use condoms or abstain from sex until their contraceptive method is effective.  Refer to pages 29-31 of the The Faculty of Sexual and Reproductive Healthcare Guidance


MUR / NMS Data

The NHS Business Services Authority (NHSBSA) now administers the collection of completed MUR and NMS electronic reporting templates from pharmacy contractors on behalf of NHS England.  Pharmacy contractors will no longer receive any reminder and will therefor need to remember to submit their completed quarterly MUR and NMS electronic reporting templates to the NHSBSA via the Information Services Portal

We have recently received notification from NHSBSA that there are a significant number of pharmacies which have not yet submitted / had problems submitting quarterly information for NMS and MUR interventions.  There have been a number of pharmacy contractors where no quarterly information has been received at all and some contractors which have attempted to submit via the spreadsheet but the information has not been accepted due to changes made to the format of the spreadsheet by the pharmacy. 

For more information, please see NHSBSA website: http://www.nhsbsa.nhs.uk/PrescriptionServices/5539.aspx


7-Day Prescribing Guide

Pharmacies are reminded of the 7-Day Prescribing Guide.  We have become aware that several GP practices are reviewing their policy on providing 7-day prescriptions and this guide can assist you in your discussions with GPs.

For more information on the 7 Day Prescribing Guide, click here.


Repeat Dispensing

There is a move both nationally and within West Yorkshire to increase the use of electronic repeat dispensing.  Some CCGs are encouraging practices to meet with local pharmacies to discuss the implementation of repeat dispensing and this would be a good opportunity for partnership working and to discuss the logistics of the service. 

Links to useful information / resources are included below.


NHS Digital resources 


PSNC resources 


Resources to support patients

The South West Yorkshire Area Prescribing Committee website contains a range of videos and leaflets designed to help patients use their inhalers. 

These resources can be used to support inhaler checks with patients.  The leaflets include a link to the inhaler video page on the APC’s website, so patients can watch them at home. 



CPPE Events

Details of events being held by CPPE in the West Yorkshire area are on our website, click here.


Events over the next month include:

  • Dementia – Focal Point – 25th May 2017 in Leeds
  • Primary care pharmacy study day – 9th May 2017 in Leeds
  • Safeguarding Children and Vulnerable Adults* – 25th May 2017 in Brighouse

*CPPE have asked that we highlight this Safeguarding training to contractors.  Completing this workshop will give you a better understanding of safeguarding and will leave you better placed to complete the assessment afterwards to meet this Quality Payment criterion. 


PSNC – Community Pharmacy News

The Community Pharmacy News monthly magazine will no longer be posted out to pharmacies.  

To access the latest Community Pharmacy News, click here.