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Pharmacy Advice Audit 2021: Paperwork and guidance now available

Community pharmacy contractors can now access guidance about the upcoming PSNC Pharmacy Advice Audit for 2021, including full details of how to take part. As announced last week, pharmacy teams are being encouraged to take part in an audit that will capture information about the reasons why people choose to visit community pharmacies. PSNC is increasingly...

1 day ago

PSNC Pharmacy Advice Audit 2021 – Team Briefing Sheet

This briefing describes how community pharmacy teams can take part in PSNC’s audit to capture information about the reasons why people choose to visit community pharmacies. PSNC Briefing 001/21: PSNC Pharmacy Advice Audit 2021 – Team Briefing Sheet Related document: Audit Template If you have any queries on this PSNC Briefing or you require more...

1 day ago

Indemnity arrangements for the COVID-19 vaccination programme – update

Yesterday, Nadhim Zahawi, Minister for COVID Vaccination Deployment made a statement on the provision of indemnity for the vaccination programme, including provision by community pharmacy in England. The Minister’s statement provides clarity on why the indemnity has been provided to community pharmacy and also extends the scheme to 30th June 2021. He stated: “Without adequate...

1 day ago



If you are not currently using NHSmail or are unsure of how to access it, PSNC have guidance here.


NHSmail imperative to your business moving forward as commissioners and NHS England will be using NHSmail as their preferred method of communication in future. 



Opening NHSmail Attachments

Community Pharmacy West Yorkshire has had reports that some pharmacies are not able to open attachments sent via NHSmail. If you are unable to open attachments when using NHSmail and seeing the message ‘You don't have permission to download files’, you need to log out of your account and log in again. When you log in you will see a tick box below your log in details which says, ‘This is a private computer’. If you tick this box and then log in, you should then be able to open the attachments.


NHS Digital has provided the following background (November 2020)
Pharmacy are classed as Joint Data controllers and the tick only relates to when it’s a public shared computer (so no downloads) and not one that is under the governance and control of an organisation or in this case community pharmacists.  If all staff have access to the shared mailbox and that’s the front door for all emails, then they should be covered to see all information sent to the site.