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COVID-19 support: Free access to wellbeing apps

NHS England and NHS Improvement (NHSE&I) have issued information on the first in a series of psychological support for all NHS staff, including those working in primary care, during the COVID-19 outbreak. NHSE&I note the importance of healthcare workers looking after their own health and wellbeing, whilst supporting patients and their family. The initial offer...

12 hours ago

COVID-19: PSNC Negotiations Update

PSNC has today (27th March) published a list of the possible action points that we are in urgent negotiations with the NHS and Government about to ensure that community pharmacy teams are fully supported in their response to the COVID-19 pandemic. These include discussions on an urgent funding rescue package, recognising the enormous financial pressures...

1 day ago

COVID-19 Response – PSNC Negotiations Action List

This briefing outlines the scope of the urgent discussions that are ongoing between PSNC, the Department of Health and Social Care (DHSC), and NHS England & NHS Improvement (NHSE&I) to ensure that community pharmacy teams have the support they need to play their role in the response to the COVID-19 pandemic. PLEASE NOTE: This document...

1 day ago

Community Pharmacy West Yorkshire Support through COVID-19

West Yorkshire contractors, please be aware we are sending regular COVID-19 updates to your shared NHSmail address. Please note the contents and share with your team!  Sign up to our mailing list here.  

Community Pharmacy West Yorkshire's dedicated COVID-19 email (covid-19@cpwy.org) is for contractors to flag any concerns, issues or to request advice or assistance!


PSNC is the key point of information for pharmacy teams for COVID-19 guidance and information.  Please use the PSNC COVID-19 page that collates current information and resources for community pharmacy in one place.  Please ensure that you have signed up to receive news and updates from PSNC, follow this link to sign up: https://psnc.org.uk/latest-news/email-sign-up/.  


This webpage will not duplicate information on the PSNC website but will share local information / cover topics not available on the PSNC website.  Click on the links below for further information on: 


COVID-19 Update: Weekly Roundup - a weekly briefing of recent COVID-19 updates from both PSNC and Community Pharmacy West Yorkshire.


Infant Paracetamol and MenB Vaccine / Primary Immunisations

MCA / MDS / Dosette

Migrant Information Hub

Opening Hours

Primary Care Networks (PCNs)

Supervision Protocols for West Yorkshire



The COVID-19 situation is rapidly changing and evolving.  Community Pharmacy West Yorkshire know that you are seeing high numbers of patients and an increasing demand for advice, OTC medicines and prescriptions. 

Thank you for stepping up to help patients and supporting the increased demands due to COVID-19.

Keeping up-to-date with the latest information and guidance will be essential during this rapidly changing situation.  Other key resources can be accessed on the Government website here.  Please ensure you're checking your NHSmail shared mailbox on a regular basis for updates from NHSE&I. 


Given the number of questions and potential vulnerability of having just a single phone-call and we ask that you email your questions through to: covid-19@cpwy.org if possible.  We will look to promptly triage and answer questions and if necessary call you back.  If you are only able to call us please note that internet and phone signal has been intermittent due to increased demands which may impact on the ability of us to answer phones.  In-line with government guidance the team are working from home, but the office phone 0113 272 7560 has been diverted and will be answered by one of the team.




COVID-19 Update: Weekly Roundup

Community Pharmacy West Yorkshire has produced a COVID-19 Weekly Roundup, which includes links to the most recent information sent out on COVID-19.  These will be sent out every Monday until further notice.  Make sure you're signed up to our mailing list here to receive regular updates.  

COVID-19 Weekly Roundup - 25th March 2020



Opening Hours

For current advice and guidance on opening hours including closed door working, temporary closing and responsible pharmacist guidance see the Network Resilience pages of the PSNC website: https://psnc.org.uk/the-healthcare-landscape/covid19/  
Community Pharmacy West Yorkshire sent the following message to CCGs and LMCs on 25th March 2020: 
Opening Hours Message 




COVID-19: Supervision Protocols

The protocols for continuity of prescribing services for Opiate Substitution Therapy from each of the Drugs Services are listed below.


Bradford CGL, commissioned by Bradford Council

Bradford CGL: Business Continuity Plan

Commissioner Lead: Colin Stansbie - colin.stansbie@bradford.gov.uk  

Calderdale Recovery Steps, a partnership managed by Human Kind

Calderdale Humankind Business Continuity Plan Letter to Community Pharmacy

Service Lead: Fiona Thaxter - f.thaxter@nhs.net


Kirklees Change, Grow, Live (CGL)

Kirklees CGL Mediciation Assisted Treatment (MAT) Letter for Pharmacies  

Michelle Hey: michelle.hey@cgl.org.uk


Leeds, Forward Leeds

Leeds - Forward Leeds Provisional Update for Pharmacies - this will be updated in due course.

Email: SubstanceMisuse@leeds.gov.uk


Wakefield, Turning Point

Wakefield Turning Point Pharmacy Factsheet

Contact: Joanne Bannister, Joanne.Bannister@turning-point.co.uk



MCA / MDS / Dosette

As part of business continuity planning, pharmacies should consider a review of MCA provision.  Patients can be assessed to determine the level of risk posed to the individual by removing MCA provision (low / medium / high). An Equality Act assessment may also be required to determine any additional support necessary in relation to their long-term disability.

For patients who are low risk, it would be prudent to start removing MCA provision as soon as possible, by moving to supply in original packs, or original pack dispensing plus a MAR chart where appropriate, thus freeing up capacity to enable the pharmacy team to start assessments with patients who are in the medium risk group.

See PSNC resources to help you review your MCA provision to all patients and Care Homes as part of your business continuity plans: https://psnc.org.uk/the-healthcare-landscape/covid19/business-continuity/

Community Pharmacy West Yorkshire has shared the following statement and guidance with the rest of the system.


Re – The Emerging COVID-19 Situation & Provision of Multi-Compartment Compliance Aids (MCAs)

You will no doubt be aware of the essential role community pharmacy is playing in supporting the NHS in its response to the COVID-19 pandemic - undoubtedly one of the biggest challenges ever faced by us all.

Pharmacy teams are under intense pressure at the moment, working on the front line of the health service. They may start to lose team members either through infection, self-isolation or parental / caring responsibilities.  As a result, many of our contractors are having to urgently assess business continuity arrangements which I wanted to inform you, WILL undoubtedly include reviewing patients currently using MCAs (MDS or dosette boxes). Contractors may decide to remove this service for some patients instead moving them to original packs. Please refer to further information here and  here published by PSNC.


Supply of medicines for all the community remains the first priority for community pharmacy.

All parts of the health and social care system are working incredibly hard to support people and their families.  During these challenging times we need to understand that professionals will need to depart from usual processes, whilst still following legal requirements.  We are all doing our best in difficult circumstances.  We trust that we will have your full support during this incredibly difficult period. 

COVID-19 Contingency - Safe Administration of Medicines: March 2020 


This guidance promotes original pack first line and a section on guidance for changing from MDS to Original Pack.



Migrant Information Hub

Migration Yorkshire have just launched the new Migrant Information Hub - www.migrantinfohub.co.uk.  

The Migrant Information Hub aims to offer useful information and resources to help migrants, and those supporting them, to stay safe, connected and informed, and to reduce the harmful impacts of coronavirus (Covid-19) on our region and on people’s lives.  It includes new multi-lingual resources, national guidance, local services and support, plus news and updates on specific migrant issues.



Primary Care Networks (PCNs)

Due to the ongoing COVID-19 pandemic crisis and for the foreseeable future, the PCN Community Pharmacy Representatives have been asked to suspend their role with the PCN to allow them to focus their efforts on core pharmacy activities and patient care.  In the interim, Community Pharmacy West Yorkshire will be they key contact for PCNs.

We would encourage pharmacy contractors to use the Gaggle Groups, created for each PCN area, to share information (e.g. regarding stock availability and workforce issues) and generally support your pharmacy colleagues working in the PCN area.  You can access your Gaggle Group via your pharmacy shared NHSmail address.

Thank you for all your efforts and everything you have done to date, both with regard to Primary Care Networks and the current COVID-19 crisis. 



Infant Paracetamol and MenB Vaccine / Primary Immunisations

Following difficulties in obtaining infant paracetamol suspension, Public Health England have issued the following statement/guidance found in the document below.

Yorkshire & Humber Screening & Immunisation Team Update 




Last Updated: 26th March 2020